“We are encouraging the growth of ICT and BPO because of its enormous potential to absorb our young people into gainful employmentâ€
His Excellency Hon. Mwai Kibaki President of the Republic of Kenya.
The Kenyan government is committed to expanding BPO&O as key driver for the ongoing success of the economy
MMU BPO INFRASTRUCTRE
MMU has 40 seats state of the art contact centre for training Call Centre Agents and connected to the national fibre optic cable
MMU BPO TRAINING
Program Emphasis responding to the skills we require for the priority sector; business process outsourcing in particular i.e. Talent Development
- The BPO industry
- Contact centre organizational structure
- Contact centre management overview
- Call Center & BPO
- Contact centre technologies
- Customer Management
- Data Processing
- Back Office
- Telecommunications
- BPO CERTIFICATION
The training Programme runs for 8 weeks.
Career Opportunities in the fast growing BPO industry in Kenya
Entry requirement KCSE C- and above
MMU INTERNATIONAL BPO LINKAGES
Currently establishing linkages with European Outsourcing Companies.
